Effective Date
Effective Date: 1st August 2025
Refund & Return Policy
At Global Software Keys, customer satisfaction is our top priority. We want you to shop with confidence, knowing that every purchase is backed by a fair and transparent return policy. Please review the details below to understand how returns, refunds, and exchanges work on our platform.
1. Return Eligibility
• You may request a return within 30 days of purchase.
• Only unused and unredeemed digital keys are eligible for refund.
• Once a license key has been redeemed, activated, or shared, it is no longer eligible for return due to the nature of digital products.
2. How to Request a Return
• Email us at support@globalsoftwarekeys.com with your order number and reason for return.
• Our support team will review your request and respond within 1–2 business days.
• If approved, you’ll receive clear instructions on how to proceed.
3. Refund Process
• Refunds are issued to your original payment method once the request is validated.
• Processing time may take up to 7 business days, depending on your payment provider.
• In special cases, you may choose store credit for faster resolution.
4. Exchanges
• If you accidentally purchased the wrong product or require a different version, we’re happy to arrange an exchange (if available).
• Exchanges can only be processed for unused and unredeemed keys.
5. Defective or Invalid Keys
• If a product key does not work, contact us immediately at support@globalsoftwarekeys.com with a screenshot of the error message.
• Our team will verify the issue and provide a replacement key or full refund.
6. Important Notes
• Refunds will not be granted for buyer’s remorse after a key has been redeemed.
• Abuse of our return system may result in restrictions on future purchases.
• Global Software Keys reserves the right to modify this policy at any time. Any updates will be posted on globalsoftwarekeys.com with a revised effective date.
7. Commitment to Transparency
We believe in keeping our customers informed and protected. Our policies are designed to provide fair solutions while respecting the digital nature of our products.